FAQ
We’re here to help! Below, you’ll find answers to common questions about our products, how to use them, and everything else you need to know for a smooth experience. Whether you're new to digital planning or just need a quick guide, we’ve got you covered.
Unfortunately, due to the non-tangible nature of digital products, we are unable to offer refunds. Once a download is complete, it cannot be returned. If you experience any technical issues with your purchase, please reach out to us, and we will gladly assist you.
As with refunds, exchanges are not possible because of the digital nature of our products. Once downloaded, items cannot be returned or exchanged.
Your download will be available immediately after your payment is processed. If you haven’t received it within 48 hours, please contact us with your order number, and we will follow up on it.
No, the products are for personal use only. The digital items you purchase remain the intellectual property of MARCKETT, and you are not permitted to resell, alter, or distribute them in any way.
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